Thank you for choosing RadheRadhe IT Solutions for your web development, digital marketing services, and digital product purchases. We strive to provide excellent products and services to our customers. This Refund and Cancellation Policy explains our guidelines and procedures for refunds and cancellations. Please read this policy carefully before making a purchase or requesting a refund or cancellation.
1. Refund Eligibility and Process
1.1. Digital Products: Due to the nature of digital products, we generally do not offer refunds once the product has been downloaded or accessed. If you encounter issues with the digital product, please contact our support team at support@rritsolutions.in within [timeframe, e.g., 7 days] of purchase. We will review your request and may provide a refund or alternative solution at our discretion.
1.2. Services: Our web development and digital marketing services are customized to each client’s needs. Refund eligibility for services will be determined on a case-by-case basis. If you are dissatisfied with our services, please contact us at support@rritsolutions.in to discuss your concerns. We will work with you to find a suitable resolution.
2. Refund Timeframes
2.1. Digital Products: If a refund for a digital product is approved, please allow timeframe, 5-10 business days for the refund to be processed. The refund will be issued to the original payment method used for the purchase.
2.2. Services: For services, if a refund is approved, the timing and method of the refund will be discussed and agreed upon between the client and RadheRadhe IT Solutions.
3. Cancellation Procedures
3.1. Services: If you wish to cancel a web development or digital marketing service, please notify us in writing at cancel@rritsolutions.in. Depending on the stage of the project and the work completed, cancellation fees may apply. Any fees will be communicated to you during the cancellation process.
3.2. Digital Products: If you wish to cancel a digital product purchase, please contact us at cancel@rritsolutions.in . If the digital product has not been downloaded or accessed, we may cancel the order and provide a refund in accordance with our refund policy.
4. Cancellation Fees and Requirements
4.1. Services: Cancellation fees for services will vary based on the project’s progress and resources allocated. We will provide you with a detailed explanation of any applicable fees during the cancellation process.
4.2. Digital Products: There are no cancellation fees for digital product purchases if the product has not been accessed or downloaded. Once the product has been accessed, it is considered used and is not eligible for cancellation or refund.
5. Contact Us
5.1. If you have questions about our Refund and Cancellation Policy, please contact our support team at support@rritsolutions.in.
By making a purchase or using our services, you acknowledge that you have read, understood, and agreed to our Refund and Cancellation Policy. This policy is subject to change, and any updates will be posted on our website. It is your responsibility to review this policy periodically.
